securecase_management

Secure Case Management System

Syntrio Lighthouse can save you time and labor costs by including our powerful and efficient Case Management System (CMS) at no additional cost. The CMS is a secure, web-based tool that allows you to manage and collaborate on all your hotline reports and investigations.

With our CMS, you can track every issue from a report’s receipt through its resolution, allowing you to optimize investigations, reduce administrative oversight, ensure due diligence, and create an audit trail.

With CMS, you can:

  • View the report online at your convenience
  • Assign the incident to the appropriate party for investigation
  • Set the risk level, priority, and status of reports
  • Record follow-up and outcome notes
  • Anonymously dialog with the reporter
  • Generate reports and charts to help you track activity and analyze trends
  • Create customized fields
  • Generate an audit trail for added internal control
  • Attach digital files to a record
  • Link reports with common characteristics
  • Search the database using keywords and date filters
  • Permit multiple users
  • Send messages to system users
  • Add internal incidents not submitted through Lighthouse
  • Quickly respond to a reporter with our Quick Response feature
  • Integrate your data using our API feature
  • Efficiently train new users with our how-to help file and tutorial video
  • Customize both system and user settings
  • Customize security settings with enhanced features
  • Set incident report status reminder notifications

Try Our Case Management System!

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